Service Management Advisor

Nordic Nannies

Itil v4 certification required
5+ years servicenow platform experience
Cmdb and itom suite expertise
The role requires an advanced understanding of ITIL processes and principles to implement and maintain Configuration Management Database policies

Job Summary

  • The role requires an advanced understanding of ITIL processes and principles to implement and maintain Configuration Management Database policies.
  • Candidates must possess specific experience working in the healthcare industry to ensure accurate service delivery integration.
  • The position involves driving end-to-end deployment of ITOM Visibility including robust Discovery and automated Service Mapping.

Matching Summary

The role requires an advanced understanding of ITIL processes and principles to implement and maintain Configuration Management Database policies.

Skills & Requirements

Must-have

  • ITIL v4 certification required
  • 5+ years ServiceNow platform experience
  • CMDB and ITOM suite expertise
  • Experience working in healthcare
  • Discovery patterns and JavaScript knowledge

Nice-to-have

  • Master's degree preferred
  • Understanding of CSDM 4.0 standards
  • Proven success configuring IRE rules
  • Experience with Service Graph Connectors
  • Ability to deliver presentations to leadership

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years related experience
  • ITIL v4 certification
  • Healthcare industry experience
  • ServiceNow administration/architecture skills

Work Rights

Not specified

Tailored Resume

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