Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Exceptional customer service delivery
Front desk staff training and coaching
Billing and membership issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Front desk staff training and coaching
Billing and membership issue resolution
Facility cleanliness and safety standards
Member satisfaction trend monitoring
Nice-to-have
Proven fitness industry experience
Social media reputation management
Fast-paced environment adaptability
Empathetic complaint handling
Personalized member outreach skills
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training
Pass background check successfully
Ability to lift more than 40 lbs
Experience in customer service or frontline leadership