This role requires designing and implementing monitoring solutions to proactively alert on anomalies across critical applications and infrastructure
Job Summary
This role requires designing and implementing monitoring solutions to proactively alert on anomalies across critical applications and infrastructure.
The position involves drafting comprehensive knowledge base documentation to support efficient resolution of system-generated incidents.
Candidates will collaborate with cross-functional teams to ensure seamless integration of monitoring tools and incident management workflows.
Matching Summary
This role requires designing and implementing monitoring solutions to proactively alert on anomalies across critical applications and infrastructure.
Salary
Base: $70,000.00-$100,000.00; Bonus/Equity: Discretionary bonuses or commissions may be included; Benefits: Medical, dental, vision, life insurance, retirement savings, paid time off
Skills & Requirements
Must-have
Enterprise system monitoring tools
ITSM platform experience ServiceNow
KPI and SLA analysis capabilities
Technical documentation skills
Incident triage and resolution
Nice-to-have
Cross-functional collaboration abilities
Data-driven decision making
Subject matter expertise in Command Center
Strong verbal and written communication
Key Requirements
Bachelor's degree or High School diploma
13 months to 3 years general experience
Not eligible for Work Visa sponsorship
Work Rights
Must have US work authorization (No visa sponsorship)