Finra Certified - Call Center Support Representative

DXC Technology UK

Nashville, TN, United States
Hybrid
Inbound contact center support
Complex customer inquiries
Financial service transactions
Provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions

Job Summary

  • Provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions.
  • This is an excellent opportunity for professionals with life insurance and financial services experience who are passionate about delivering exceptional customer service while ensuring compliance with regulatory standards.
  • Support supervisors with daily operational activities, including training or mentoring less experienced team members.

Matching Summary

Provide high-quality support to clients through our contact center, assisting with complex inquiries, account maintenance, and financial service transactions.

Skills & Requirements

Must-have

  • Inbound contact center support
  • Complex customer inquiries
  • Financial service transactions
  • Regulatory compliance
  • Account maintenance and updates

Nice-to-have

  • Voice of the Customer feedback
  • Continuous improvement initiatives
  • Team collaboration and support
  • Lean or Six Sigma experience

Key Requirements

  • FINRA Series 6 or Series 7 license
  • Minimum 2 years customer service experience
  • Life insurance experience required
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter