Analista De Customer Service

Essity

São Paulo, Brazil
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Processing and tracking orders
Order invoicing and delivery tracking
Customer delivery scheduling
** Essity is seeking a Junior Customer Service Analyst in São Paulo, Brazil, to manage order processing and enhance customer service routines. The ideal candidate should have solid experience in customer service, knowledge of ERPs (preferably Microsiga), and intermediate Excel skills. **

Job Summary

  • Essity is a global leader in hygiene and health, committed to breaking barriers to well-being for people, society, and the planet.
  • The role involves processing, tracking, and releasing orders, coordinating with Logistics for invoicing and delivery, and scheduling deliveries with clients.
  • Essity offers a collaborative environment, empowerment, individual learning and development, and a focus on health, safety, and social responsibility.

Matching Summary

Match Score: 75

** Essity is seeking a Junior Customer Service Analyst in São Paulo, Brazil, to manage order processing and enhance customer service routines. The ideal candidate should have solid experience in customer service, knowledge of ERPs (preferably Microsiga), and intermediate Excel skills. **

Skills & Requirements

Must-have

  • Processing and tracking orders
  • Order invoicing and delivery tracking
  • Customer delivery scheduling
  • Internal and external client resolution

Nice-to-have

  • Proposing service level improvements
  • Agility and time management
  • Collaborative and caring work environment
  • Working with a powerful purpose

Key Requirements

  • Solid experience in Customer Service routines
  • ERP knowledge (Microsiga differential)
  • Intermediate Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter