Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Technology equipment maintenance
It support services
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health insurance contributions, tuition waivers, and retirement programs.
  • This position requires regular, reliable attendance and the ability to maintain collegial and harmonious working relationships.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, retirement contributions

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • Technology equipment maintenance
  • IT support services
  • Hardware and software troubleshooting
  • End user technical support
  • Technology setup for meeting rooms

Nice-to-have

  • Customer service experience
  • Experience with Endpoint Management
  • Systems Administration knowledge
  • Collaborative work environment
  • Effective communication skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least five years of computer support experience
  • Experience with IT Help Desk ticket tracking system
  • Must be legally authorized to work in the United States

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter