Customer Success Operations Lead

Contentsquare

Barcelona, Spain
On-site
Advanced salesforce reporting and dashboards
Gainsight success plans and health scoring
3-5 years revenue operations experience
Contentsquare is seeking a Customer Success Operations Lead in Barcelona to enhance customer retention strategies and improve operational efficiency across global Customer Success teams. The ideal candidate should have advanced experience with Salesforce and Gainsight, along with strong analytical and project management skills

Job Summary

  • This role serves as a key pillar of the Revenue Operations team, acting as a strategic Business Partner to global CS leadership.
  • The successful candidate will own the operational health of the customer base and drive continuous process improvement to protect recurring revenue.
  • Contentsquare offers an inclusive workplace where individuals are daring, understanding, and deliberate in making the complex simpler.

Matching Summary

Match Score: 85

Contentsquare is seeking a Customer Success Operations Lead in Barcelona to enhance customer retention strategies and improve operational efficiency across global Customer Success teams. The ideal candidate should have advanced experience with Salesforce and Gainsight, along with strong analytical and project management skills.

Skills & Requirements

Must-have

  • Advanced Salesforce reporting and dashboards
  • Gainsight Success Plans and Health Scoring
  • 3-5 years Revenue Operations experience
  • Retention forecasting and churn analysis
  • CSM quota and commission management

Nice-to-have

  • Strategic business partner mindset
  • Proactive identification of operational friction
  • Cross-functional project management skills
  • Ability to translate complex data into insights

Key Requirements

  • 3-5 years in Revenue or Sales Operations within SaaS
  • Strong English communication skills
  • Experience with CSM KPI monitoring

Work Rights

Not specified

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