Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses available; be...
Full-time onsite
Previous supervisory or leadership experience
Strong communication and empathy skills
Team mentorship and training capabilities
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client service and a positive atmosphere for both clients and pets. The ideal candidate will possess strong leadership skills, a background in customer service, and a passion for working with people and animals

Job Summary

  • The role involves leading a team of Customer Service Representatives to ensure exceptional client care in a veterinary setting.
  • Responsibilities include coaching staff, managing front desk workflows, and handling escalated client concerns with professionalism.
  • The company offers competitive pay, comprehensive benefits including 401(k) matching, and opportunities for career growth within a supportive culture.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client service and a positive atmosphere for both clients and pets. The ideal candidate will possess strong leadership skills, a background in customer service, and a passion for working with people and animals.

Salary

Competitive pay; Performance bonuses available; Benefits include health, dental, vision, life insurance, and 401(k) matching

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Team mentorship and training capabilities

Nice-to-have

  • Veterinary or medical industry experience
  • Fast-paced environment adaptability
  • Solutions-focused mindset

Key Requirements

  • Previous customer service experience
  • Prior supervisory or leadership roles
  • Veterinary or medical experience (preferred)

Work Rights

Not specified

Tailored Resume

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