Customer Service Representative, Codabox

Wolters Kluwer N.V

Hybrid (2 days onsite per week)
Inbound customer service experience
Fluent dutch and french communication
Ticketing system usage
Wolters Kluwer N.V. is seeking a Customer Service Representative for its Codabox division to support accountants and businesses with digital data services. The role emphasizes inbound communication, problem-solving, and collaboration within a stable team environment, offering opportunities for professional growth in a hybrid work setting

Job Summary

  • As a Customer Service Representative at Codabox, you handle customer inquiries via phone and email, analyze issues, and provide accurate solutions while collaborating with internal and external partners.
  • The role offers a warm, stable team environment with structured onboarding, coaching, and opportunities to build deep expertise in products and processes.
  • Wolters Kluwer promotes a culture of trust, autonomy, and continuous development with a hybrid work model and impactful B2B customer relationships.

Matching Summary

Match Score: 85

Wolters Kluwer N.V. is seeking a Customer Service Representative for its Codabox division to support accountants and businesses with digital data services. The role emphasizes inbound communication, problem-solving, and collaboration within a stable team environment, offering opportunities for professional growth in a hybrid work setting.

Skills & Requirements

Must-have

  • Inbound customer service experience
  • Fluent Dutch and French communication
  • Ticketing system usage
  • Logical problem solving
  • Multitasking with digital tools
  • Telephone and email communication

Nice-to-have

  • Team collaboration and knowledge sharing
  • Professional development focus
  • B2B service environment
  • Hybrid work model
  • Customer-centric mindset

Key Requirements

  • Experience in inbound customer service or support
  • Fluency in Dutch and French, proficiency in English
  • Ability to remain calm with complex queries

Work Rights

Not specified

Tailored Resume

Cover Letter