Bachelor's degree in computer science or related field
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management team.
You will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter to be spent in the office or field.
Matching Summary
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence within the IT Service Management team.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
Full life cycle development for ServiceNow customizations
Strategic advisor to business stakeholders
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Strong focus on exceptional user experiences
Proven record of driving platform adoption
Curious minds and courageous collaborators
Key Requirements
Minimum 12+ years of ServiceNow design and implementation experience
ITIL Foundation Certification
Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience
Experience building processes from the ground up for HR, Finance, Facilities
Demonstrated experience leading cross-functional projects