Manager, Premium Service | Cleveland Browns

Dow Event Center

Berea, Ohio, US
Competitive salary; generous benefits pyckage; med...
On site
5+ years sports industry experience
Premium customer service management
Crm system proficiency
The Cleveland Browns and Legends Global seek a Manager of Premium Service to enhance client engagement and oversee premium customer service platforms for the New Huntington Bank Field project. The ideal candidate will have over five years of experience in the sports and live events industry, with strong communication and organizational skills

Job Summary

  • Legends Global serves as the premier partner to the world's greatest live events, delivering fully integrated premium services across a global network.
  • The role involves overseeing all premium customer service platforms including benefits, amenities, contract execution, and payment processing for the Cleveland Browns.
  • Candidates must possess strong communication skills and flexibility to work evenings, weekends, and holidays while maintaining accurate CRM records.

Matching Summary

Match Score: 85

The Cleveland Browns and Legends Global seek a Manager of Premium Service to enhance client engagement and oversee premium customer service platforms for the New Huntington Bank Field project. The ideal candidate will have over five years of experience in the sports and live events industry, with strong communication and organizational skills.

Salary

Competitive salary; Generous benefits package; Medical, dental, vision, life, disability insurance, paid vacation, 401k plan

Skills & Requirements

Must-have

  • 5+ years sports industry experience
  • Premium customer service management
  • CRM system proficiency
  • Event planning coordination
  • Client relationship building

Nice-to-have

  • Strategic thinking abilities
  • Creative mindset for gifting
  • Collaborative team player
  • Proactive self-motivation
  • Bold action culture fit

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years in sports/live events industry
  • Strong organizational and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter