Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement
Job Summary
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
Support dealing room technology, including trader phones, broker lines, and related critical systems.
Matching Summary
Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
Skills & Requirements
Must-have
trading systems stability and functionality
end-user IT support
incident response and escalation
local IT systems administration
dealing room technology support
IT operations continuity
Nice-to-have
thrive in a high-pressure environment
collaborate with traders and developers
BCP knowledge highly preferred
virtualization technologies experience
Key Requirements
4+ years experience as Desktop Support Technician
strong knowledge of trading platforms
proficiency in Windows and Mac OS troubleshooting
familiarity with scripting languages
understanding of network protocols
fluency in Japanese and English professional proficiency