Customer Service Representative/bdc Administrator

Killeen Chevrolet Inc

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: based on individual ...
Respond to inquiries via phone, email, text
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries across multiple channels, scheduling appointments, following up with prospects, and maintaining CRM records.
  • The company offers competitive pay with bonus opportunities, comprehensive benefits including medical, dental, vision, 401(k), and employee discounts.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inquiries via phone, email, text
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Meet performance goals
  • Deliver exceptional customer service

Nice-to-have

  • Positive attitude and professional demeanor
  • Bilingual Spanish skills

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable with CRM systems and basic computer applications
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter