The D&T IT Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors
Job Summary
The D&T IT Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.
The role drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo’s technology landscape.
This position will ensure strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise.
Matching Summary
The D&T IT Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.
Skills & Requirements
Must-have
IT Service Management
Operational Governance
Vendor Performance Management
SLA and KPI adherence
Continuous Service Improvement
Nice-to-have
Data-driven decision making
Stakeholder engagement
Proactive problem management
Key Requirements
Minimum 8 years’ experience
Deep understanding of ITIL v4
Proven experience managing AMS or Infrastructure vendors