Enterprise Support Specialist

Figma Inc

San Francisco, California, United States
Base: $45.20 - $65.40 usd hourly; bonus/equity: eq...
On-site
3+ years technical saas support experience
Enterprise customer relationship management
System administration for large communities
This role involves partnering with the Enterprise Support Manager to define exceptional support experiences for top customers

Job Summary

  • This role involves partnering with the Enterprise Support Manager to define exceptional support experiences for top customers.
  • The specialist will act as the voice of the customer by capturing product gaps and presenting data-backed cases for feature development.
  • Figma offers competitive benefits including equity, health insurance, parental leave, and a learning & development stipend.

Matching Summary

This role involves partnering with the Enterprise Support Manager to define exceptional support experiences for top customers.

Salary

Base: $45.20 - $65.40 USD hourly; Bonus/Equity: Equity offered; Benefits: Health, dental, vision, retirement, PTO, and stipends

Skills & Requirements

Must-have

  • 3+ years technical SaaS support experience
  • Enterprise customer relationship management
  • System administration for large communities
  • Consultative communication skills
  • Cross-functional collaboration with Sales and Product

Nice-to-have

  • Experience troubleshooting SAML/SSO configurations
  • Proficiency in Adobe XD, Sketch, or Framer
  • Familiarity with AI concepts and generative tools
  • Passion for UX/UI development
  • Willingness to learn new technologies quickly

Key Requirements

  • 3+ years experience in technical SaaS support
  • Experience supporting enterprise-level customers
  • Ability to diagnose sophisticated technical inquiries

Work Rights

Not specified

Tailored Resume

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