Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance and voice communication systems
Job Summary
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance and voice communication systems.
Identifies root causes of problems, takes responsibility for timely solutions, and escalates complex issues to higher levels.
Communicates problem resolution and root cause information to users to help prevent future recurrence and supports other support agents.
Matching Summary
Provides Tier 1 and Tier 2 support, troubleshooting and resolving complex issues including hardware/software maintenance and voice communication systems.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support
troubleshoot complex issues
hardware and software maintenance
voice communications and voicemail systems
network connectivity issues
remote access support
Nice-to-have
problem solving and analytical skills
communicate technical information
support L1 and L2 agents
Key Requirements
2-4 years experience
High School Diploma or GED
Technical certification or Associate Degree may be required