Quality Assurance Specialist - (automation / Contact Centre Applications)

BMO

Unknown, ON, Canada
Base: $61,600.00 - $113,900.00; bonus/equity: not ...
Fully remote
Contact centre applications
Ivr testing
Sdlc process
Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle

Job Summary

  • Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.
  • Designs, develops, executes, and maintains test plans of infrastructure, common services/middleware, data, and applications in various environments.
  • BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

Matching Summary

Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle.

Salary

Base: $61,600.00 - $113,900.00; Bonus/Equity: Not specified; Benefits: health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Contact Centre Applications
  • IVR testing
  • SDLC process
  • test automation suites
  • design frameworks
  • define standards

Nice-to-have

  • Cyara Velocity, Cruncher and Pulse
  • CCaaS/Amazon Connect
  • agile methodologies
  • Genesys Inbound, Routing, Reporting & Outbound
  • Verint Call/Screen recording & speech analytics
  • NICE WFM
  • Nuance NDF & Voice Biometrics

Key Requirements

  • 4-6+ years of work experience in IT or business
  • B.S./B.A. in computer science, engineering, information systems, math or business
  • Proficient level of knowledge in IVR/Contact Centre Applications
  • Advanced knowledge of Contact Centre technology (Routing, QM, CTI)
  • Knowledge of SDLC, testing concepts, methodologies, metrics, automated testing frameworks
  • Experience with Contact Centre Environments and related software packages
  • Experience with IVR testing, JIRA, and Confluence

Work Rights

Not specified

Tailored Resume

Cover Letter