It Helpdesk Officer (l1) / Tech Service Hub - L1 Specialist

Lendi Group

Makati, Philippines
Base: php 27,000; bonus/equity: not specified; ben...
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Technical support level 1 experience
Microsoft windows and mac troubleshooting
Office 365 proficiency
** Lendi Group is seeking an IT Helpdesk Officer to provide Level 1 technical support to internal stakeholders and brokers, focusing on resolving inquiries and ensuring smooth operations. The ideal candidate should have at least one year of experience in technical support and customer service, with proficiency in Microsoft and Mac environments. The position offers a hybrid work arrangement and numerous benefits aimed at fostering employee well-being and career growth. **

Job Summary

  • This role delivers exceptional customer experiences to corporate team members and brokers as a key part of the Level 1 Support team within Lendi Group.
  • Candidates must have at least one year of experience in Technical Support, Service Desk, and Customer Service, including inbound and outbound call handling.
  • The company offers comprehensive benefits including 25 days of leave, HMO coverage, life insurance from Day 1, and access to ongoing training pathways.

Matching Summary

Match Score: 75

** Lendi Group is seeking an IT Helpdesk Officer to provide Level 1 technical support to internal stakeholders and brokers, focusing on resolving inquiries and ensuring smooth operations. The ideal candidate should have at least one year of experience in technical support and customer service, with proficiency in Microsoft and Mac environments. The position offers a hybrid work arrangement and numerous benefits aimed at fostering employee well-being and career growth. **

Salary

Base: PHP 27,000; Bonus/Equity: Not specified; Benefits: 25 days leave, HMO, Life Insurance, Internet subsidy

Skills & Requirements

Must-have

  • Technical Support Level 1 experience
  • Microsoft Windows and Mac troubleshooting
  • Office 365 proficiency
  • Hybrid onsite work in Makati
  • Stable internet connection at home

Nice-to-have

  • Strong communication skills for international teams
  • Experience creating knowledge articles
  • Ability to prioritize multiple complex issues
  • Collaborative team player mindset

Key Requirements

  • At least 1 year of Technical Support experience
  • Must reside in Greater Manila Area
  • Willing to accept PHP 27,000 package

Work Rights

Not specified

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