Not specified (assumed to be hybrid based on industry standards).
200-250 daily customer calls
Negotiate repayment plans
Update collection system records
The Senior Officer, Client Services (Credit) - Collections position at United Overseas Bank Limited involves managing client interactions related to overdue payments and delinquent accounts. The role requires strong communication, negotiation skills, and a customer-focused approach, with an emphasis on achieving performance metrics
Job Summary
The role is responsible for interacting with clients to collect delinquent accounts and reschedule payments to minimize risk exposure.
Candidates must make between 200 to 250 calls daily while negotiating repayment terms with customers unable to meet obligations.
The position requires assisting in ad-hoc restructuring projects such as post-moratorium exercises and payment extension programs.
Matching Summary
Match Score: 85
The Senior Officer, Client Services (Credit) - Collections position at United Overseas Bank Limited involves managing client interactions related to overdue payments and delinquent accounts. The role requires strong communication, negotiation skills, and a customer-focused approach, with an emphasis on achieving performance metrics.
Skills & Requirements
Must-have
200-250 daily customer calls
Negotiate repayment plans
Update collection system records
Microsoft Office proficiency
Nice-to-have
Strong interpersonal skills
Good analytical abilities
Team player attitude
Result driven mindset
Key Requirements
Knowledge of Microsoft Word, Excel, PowerPoint
Good negotiation and writing skills
Ability to work independently and handle high volume