Operations Manager (pooling)

Asurion

Philippines, Philippines
Leadership and team development
Call center operations improvement
Customer satisfaction focus
The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development

Job Summary

  • The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development.
  • This role is crucial for improving customer satisfaction and the productivity of Customer Service Representatives.
  • The position requires collaboration with various functional areas to enhance operational efficiencies.

Matching Summary

The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development.

Skills & Requirements

Must-have

  • Leadership and team development
  • Call center operations improvement
  • Customer satisfaction focus

Nice-to-have

  • Strong communication skills
  • Results-driven mindset
  • Ability to inspire and motivate

Key Requirements

  • 5-8 years call center experience
  • 2-3 years at the manager level
  • Experience managing technical/telco & sales program

Work Rights

Not specified

Tailored Resume

Cover Letter