As a Customer Success Manager, Director (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations focused on our customers
Job Summary
As a Customer Success Manager, Director (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations focused on our customers.
Your Impact Single Point of Accountability: Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion.
These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.
Matching Summary
As a Customer Success Manager, Director (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations focused on our customers.
Skills & Requirements
Must-have
Deep technical knowledge of Salesforce platform
Manage customer success plans
Drive customer renewals and expansion
Forge executive relationships
Monitor customer health metrics
Nice-to-have
Passion for AI and business outcomes
Knowledge of modern cloud data platforms
Experience with AI tools
Key Requirements
Salesforce Certifications
10+ years in Customer Success or equivalent
Demonstrated ability to work with C-level executives
Strong technical fluency across AI, CRM, data platforms