Manager, Life Administration

FWD Life Insurance Group

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Life insurance operations experience
Policy administration and servicing
Aml and regulatory compliance knowledge
** FWD Life Insurance Group is seeking a Manager for Life Administration to oversee operations in a cross-border environment with a focus on quality governance and continuous improvement. The ideal candidate will have solid experience in life insurance operations and proven management capabilities. **

Job Summary

  • This role provides onsite management and leadership for Life Administration operations delivered by CTC under a Hong Kong–CTC cross-border operating model.
  • The incumbent is accountable for stable execution, people management, quality governance, and continuous improvement while ensuring efficient policy servicing activities.
  • Key responsibilities include embedding Hong Kong-provided policies, monitoring operational risks, and reviewing customer due diligence in accordance with AML requirements.

Matching Summary

Match Score: 75

** FWD Life Insurance Group is seeking a Manager for Life Administration to oversee operations in a cross-border environment with a focus on quality governance and continuous improvement. The ideal candidate will have solid experience in life insurance operations and proven management capabilities. **

Skills & Requirements

Must-have

  • Life insurance operations experience
  • Policy administration and servicing
  • AML and regulatory compliance knowledge
  • Cross-border offshore team management
  • SLA and TAT performance monitoring

Nice-to-have

  • Process improvement initiative leadership
  • System enhancement project support
  • Team coaching and capability development
  • Analytical skills for operational issues

Key Requirements

  • University graduate degree required
  • Solid experience in life insurance operations
  • Proven management experience in operational teams
  • Experience in shared service or BPO environments

Work Rights

Not specified

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