Business Operations Manager

Arrive

Stockholm, Sweden
On-site
Customer retention strategies
Data-driven insights
Customer journey optimization
Arrive is seeking a Business Operations Manager in Stockholm to enhance customer retention and drive strategic alignment through insights and operational frameworks. The ideal candidate will have a customer-centric approach, experience in SaaS environments, and strong analytical skills

Job Summary

  • Join Arrive as a Business Operations Manager to drive strategic alignment and knowledge-led growth, focusing on customer retention and transforming data into customer value.
  • Architect frameworks and programs to enable customer retention, build scalable engagement touchpoints, and translate feedback into playbooks.
  • Develop and implement strategies, optimize sales-related processes, and lead critical operational projects while fostering adoption of new systems through change management.

Matching Summary

Match Score: 85

Arrive is seeking a Business Operations Manager in Stockholm to enhance customer retention and drive strategic alignment through insights and operational frameworks. The ideal candidate will have a customer-centric approach, experience in SaaS environments, and strong analytical skills.

Skills & Requirements

Must-have

  • customer retention strategies
  • data-driven insights
  • customer journey optimization
  • cross-functional collaboration
  • SaaS customer lifecycles

Nice-to-have

  • knowledge-led growth
  • voice of the customer
  • global operations to local markets
  • transforming urban mobility

Key Requirements

  • Experience in Customer Success, Account Management, or customer-facing ops
  • Proven track record in Business Operations or Strategy
  • Proficiency in analyzing complex datasets
  • Experience building operational frameworks and playbooks
  • Ability to influence teams without direct authority
  • Familiarity with process improvement and change management
  • Experience with CRM systems (e.g., Salesforce, HubSpot)
  • Experience with Customer Success platforms
  • Advanced skills in data analysis and visualization tools (e.g., Tableau, Looker, PowerBI)
  • Experience managing end-to-end operational projects

Work Rights

Not specified

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