The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace, focused on providing existing Darktrace customers with technical product solutions
Job Summary
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace, focused on providing existing Darktrace customers with technical product solutions.
Responsibilities include supporting platform adoption, providing deployment health and value interventions, and identifying additional or new use cases for Darktrace usage within the customer environment.
This is a critical customer-facing technical role requiring thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills.
Matching Summary
The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace, focused on providing existing Darktrace customers with technical product solutions.
Skills & Requirements
Must-have
Darktrace platform knowledge
Cybersecurity expertise
Customer relationship management
Technical product solutions
Cloud, Email, Network deployments
Nice-to-have
Consultative guidance
Proactive approach
Innovation driven
Dynamic and varied role
Key Requirements
2+ years of experience in a relevant role
Strong knowledge of on-premise and cloud networking
Experience in cybersecurity industry preferred
Additional experience in Email Security, Incident Response, or Cloud Security Architecture preferred
Confident communicator with proven ability to build relationships