多渠道客户运营顾问

Pfizer

Fully remote
Customer service strategy
Service operation system
Content creation
Based on the company's customer service strategy, leverage the service operation system (Enterprise WeChat) to maintain communication channels with customers and produce content that aligns with the operational strategy

Job Summary

  • Based on the company's customer service strategy, leverage the service operation system (Enterprise WeChat) to maintain communication channels with customers and produce content that aligns with the operational strategy.
  • Enhance user stickiness and value through content that meets customer needs, continuously improving customer user experience, traffic conversion, and customer satisfaction.
  • Achieve continuous, stable, and healthy platform development through effective operations, supporting sales and other business departments in continuously enhancing business value, efficiently implementing and executing the company's various service tasks, providing high-quality services to customers, and building an excellent Pfizer service brand image.

Matching Summary

Based on the company's customer service strategy, leverage the service operation system (Enterprise WeChat) to maintain communication channels with customers and produce content that aligns with the operational strategy.

Skills & Requirements

Must-have

  • customer service strategy
  • service operation system
  • content creation
  • user engagement
  • customer satisfaction

Nice-to-have

  • high-quality service
  • brand image building

Key Requirements

  • Enterprise WeChat
  • Remote - Field Based

Work Rights

Not specified

Tailored Resume

Cover Letter