Sr Tech Svc Desk

Unity of Roseburg

Fully remote
Tier 1 and tier 2 support experience
Unisys applications knowledge
Network connectivity troubleshooting
This role provides comprehensive Tier 1 and Tier 2 support for complex hardware, software, and network issues

Job Summary

  • This role provides comprehensive Tier 1 and Tier 2 support for complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate solutions to both technical and non-technical users.
  • Candidates must possess 2-4 years of experience in the area of responsibility and be capable of supporting Unisys applications.

Matching Summary

This role provides comprehensive Tier 1 and Tier 2 support for complex hardware, software, and network issues.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Unisys applications knowledge
  • Network connectivity troubleshooting
  • Hardware and software maintenance
  • Root cause analysis skills

Nice-to-have

  • Strong analytical problem solving
  • Effective communication with users
  • Mentoring L1 and L2 agents
  • Experience with COTS applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter