As a key member of the Frontline Experience leadership team, you’ll be leading user experience of the enterprise CRM platform
Job Summary
As a key member of the Frontline Experience leadership team, you’ll be leading user experience of the enterprise CRM platform.
You’ll be managing a small but growing team of approximately 8 UX Designers, supporting day-to-day execution, setting clear expectations, building strong delivery practices, and creating a supportive team environment.
At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.
Matching Summary
As a key member of the Frontline Experience leadership team, you’ll be leading user experience of the enterprise CRM platform.
Skills & Requirements
Must-have
leading user experience of enterprise CRM
managing a team of UX Designers
stakeholder management and alignment
overseeing UX output delivery
evidence-based design and research
accessibility, risk, and compliance mindset
design standards and design systems
Nice-to-have
relationship-oriented bank for modern world
embrace strengths and ambitions
meaningful impact and truly valued
hybrid work arrangement flexibility
collaborative team culture
bring your real self to work
Key Requirements
5 to 8 years managing UX teams
Proficient with Figma and modern prototyping tools
Strong knowledge of UX best practices
Experience working in agile delivery models
Experience with Salesforce or similar CRM/employee platforms
Degree in Human Factors, HCI, Interaction Design, or equivalent experience