Technical Support Specialist (mantl)

Alkami Technology

Remote, US
$90,000 - $100,000; not specified; not specified p...
Fully remote
Technical support experience
Bug/incident investigation
Relational database technologies
Be the primary point of contact for our customers, addressing inquiries, resolving complex technical issues, and ensuring a positive customer experience

Job Summary

  • Be the primary point of contact for our customers, addressing inquiries, resolving complex technical issues, and ensuring a positive customer experience.
  • This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL, providing a basis for many growth opportunities.
  • Alkami offers a FUN culture, a remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Matching Summary

Be the primary point of contact for our customers, addressing inquiries, resolving complex technical issues, and ensuring a positive customer experience.

Salary

$90,000 - $100,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Technical support experience
  • Bug/incident investigation
  • Relational database technologies
  • Basic SQL queries
  • Browser console technologies
  • Customer-facing communication

Nice-to-have

  • Passion for learning
  • Problem-solving skills
  • Customer obsessed
  • Strong sense of urgency
  • Broad thinking for solutions

Key Requirements

  • 2+ years technical support experience
  • Experience with PostgreSQL
  • Experience with Chrome dev tools
  • Familiarity with Zendesk
  • Ability to learn complex software tools

Work Rights

Not specified

Tailored Resume

Cover Letter