Service Desk Manager

Alter Domus

**
Service desk management experience
Itil framework knowledge
Team leadership capabilities
** Alter Domus is seeking a Service Desk Manager to lead their IT service desk team, focusing on enhancing customer service and operational efficiency. The ideal candidate will have strong leadership skills and experience in IT service management. **

Job Summary

  • The role involves leading a team to deliver high-quality IT support services to the organization.
  • Responsibilities include managing service level agreements and driving continuous improvement initiatives.
  • The position requires a strategic approach to incident management and operational efficiency.

Matching Summary

Match Score: 75

** Alter Domus is seeking a Service Desk Manager to lead their IT service desk team, focusing on enhancing customer service and operational efficiency. The ideal candidate will have strong leadership skills and experience in IT service management. **

Skills & Requirements

Must-have

  • Service Desk Management experience
  • ITIL framework knowledge
  • Team leadership capabilities

Nice-to-have

  • Strong communication skills
  • Problem-solving abilities
  • Customer-focused mindset

Key Requirements

  • Proven experience in Service Desk Management
  • Knowledge of ITIL best practices
  • Leadership and people management skills

Work Rights

Not specified

Tailored Resume

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