Leader, Customer Quality Engineering

Cisco

San Jose, California, USA
Base: $187,300.00 - $272,700.00; bonus/equity: not...
On-site
Customer-centric quality engagement
Root cause analysis (rca)
Data analytics for quality trends
Lead a customer-centric quality engagement model for Cisco’s most strategic customers, delivering transparent communication, deep RCA insights, and a “white glove” support experience

Job Summary

  • Lead a customer-centric quality engagement model for Cisco’s most strategic customers, delivering transparent communication, deep RCA insights, and a “white glove” support experience.
  • Own executive-level customer quality reviews, including performance metrics, issue resolution, and proactive risk mitigation plans.
  • Lead and develop a high-performing team responsible for customer quality, field remediation, and sustained product performance.

Matching Summary

Lead a customer-centric quality engagement model for Cisco’s most strategic customers, delivering transparent communication, deep RCA insights, and a “white glove” support experience.

Salary

Base: $187,300.00 - $272,700.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with match, paid parental leave, disability, life insurance, flexible vacation

Skills & Requirements

Must-have

  • Customer-centric quality engagement
  • Root Cause Analysis (RCA)
  • Data analytics for quality trends
  • Cross-functional alignment
  • Leading customer quality teams

Nice-to-have

  • White glove customer experience
  • Executive-level customer reviews
  • Tailored field mitigation strategies

Key Requirements

  • Bachelor’s or Master’s degree in Engineering or related field
  • 10+ years of quality or manufacturing engineering experience
  • 3+ years in people leadership
  • Deep expertise in RCA, data analytics, and quality risk mitigation
  • Proven ability to influence executives
  • Experience supporting hyperscale/data center customers

Work Rights

Not specified

Tailored Resume

Cover Letter