Director, Head Of Lending Centre Of Excellence, Business Banking

Bankstcharles

**
Manage operations within a business area
Risk management initiatives and compliance
Monitoring and analysis of operation data
** The Bankstcharles is seeking a Director to lead their Lending Centre of Excellence for Business Banking, focusing on operational management, risk compliance, and process improvement. The ideal candidate will have a strong background in managing teams, developing strategic initiatives, and ensuring excellent customer service outcomes. **

Job Summary

  • To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.
  • To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Leads large scale transformation with confidence, communicating the “why” and bringing people with them through ambiguity, resistance, and organisational complexity.

Matching Summary

Match Score: 75

** The Bankstcharles is seeking a Director to lead their Lending Centre of Excellence for Business Banking, focusing on operational management, risk compliance, and process improvement. The ideal candidate will have a strong background in managing teams, developing strategic initiatives, and ensuring excellent customer service outcomes. **

Skills & Requirements

Must-have

  • manage operations within a business area
  • risk management initiatives and compliance
  • monitoring and analysis of operation data
  • collaboration with internal and external stakeholders
  • management of operational professionals
  • development of KPIs
  • compliance with regulatory requirements

Nice-to-have

  • pioneering an omni channel experience
  • customer satisfaction and NPS
  • commercially minded
  • market research and competitive landscape
  • resolution culture
  • empowering environment
  • building deeper relationships with customers

Key Requirements

  • extensive knowledge of how the function integrates with the business
  • broad and comprehensive knowledge of industry theories and practices
  • interpretative thinking and advanced analytical skills
  • management authority to make significant decisions
  • negotiate with and influence stakeholders at a senior level

Work Rights

Not specified

Tailored Resume

Cover Letter