（高级）经理，客户交互体验

AIA

Not specified
10+ years work experience
5+ years customer experience or interaction design
Qualitative and quantitative experience management methodologies
AIA is seeking a Senior Manager for Customer Interaction Experience who will manage the entire cycle of customer experience optimization, focusing on enhancing customer satisfaction and ensuring customer rights. The ideal candidate should possess over ten years of experience, particularly in customer experience within financial or internet enterprises, and demonstrate strong project management and communication skills

Job Summary

  • The role focuses on managing the full lifecycle of customer experience from diagnosis to solution implementation.
  • Candidates will be responsible for establishing operational metrics and creating a closed-loop management mechanism for experience improvement.
  • The position requires identifying pain points and driving iterative improvements in business rules, system functions, and service scripts.

Matching Summary

Match Score: 85

AIA is seeking a Senior Manager for Customer Interaction Experience who will manage the entire cycle of customer experience optimization, focusing on enhancing customer satisfaction and ensuring customer rights. The ideal candidate should possess over ten years of experience, particularly in customer experience within financial or internet enterprises, and demonstrate strong project management and communication skills.

Skills & Requirements

Must-have

  • 10+ years work experience
  • 5+ years customer experience or interaction design
  • Qualitative and quantitative experience management methodologies
  • Strong project management and communication skills

Nice-to-have

  • Experience building CX management systems from scratch
  • Background in insurance, finance, marketing, or management
  • Ability to drive behavioral change through training
  • Innovative thinking and pursuit of excellence

Key Requirements

  • Bachelor's degree or above
  • Major in Insurance, Finance, Marketing, or Management preferred
  • 10 years total work experience required
  • 5 years relevant experience in financial or internet sectors

Work Rights

Not specified

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