Knowledge & Enablement Specialist

Synthesia

Remote
Remote
Experience creating customer-facing learning content
Publishing and maintaining content in lms or academy
Strong writing and information design skills
Synthesia is seeking a Knowledge & Enablement Specialist to enhance customer adoption through effective content development, knowledge management, and product education. This remote role involves creating and maintaining high-quality learning materials for the Academy, focusing on clarity and usability. The ideal candidate will have strong content-building skills and a collaborative approach to improve learner experiences

Job Summary

  • This role involves building and maintaining the content and learning experiences that support customer adoption at Synthesia.
  • You will create, publish, and improve content in the Academy, ensuring customers and internal teams can find the right answers and learn workflows confidently.
  • The position requires partnering across Product, Customer Success, and Support teams to keep content aligned with real user needs.

Matching Summary

Match Score: 85

Synthesia is seeking a Knowledge & Enablement Specialist to enhance customer adoption through effective content development, knowledge management, and product education. This remote role involves creating and maintaining high-quality learning materials for the Academy, focusing on clarity and usability. The ideal candidate will have strong content-building skills and a collaborative approach to improve learner experiences.

Skills & Requirements

Must-have

  • Experience creating customer-facing learning content
  • Publishing and maintaining content in LMS or Academy
  • Strong writing and information design skills
  • Strong QA habits and attention to detail
  • Cross-functional collaboration with Product and Support

Nice-to-have

  • Experience in B2B SaaS or scaled self-serve enablement
  • Familiarity with taxonomy and information architecture
  • Experience using AI-powered content creation tools
  • Supporting webinars or virtual facilitation
  • Proficiency in French, German, or Spanish languages

Key Requirements

  • Experience publishing and maintaining content in an LMS or Academy environment
  • Strong product curiosity and ability to become a credible power user
  • Data-informed approach to iteration using feedback and signals

Work Rights

Not specified

Tailored Resume

Cover Letter