Customer Care Agent

KONE

Sharjah, United Arab Emirates
Callout handling
Inbound customer queries
Outbound customer calls
The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls

Job Summary

  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual, offering opportunities to achieve career and personal goals.

Matching Summary

The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.

Skills & Requirements

Must-have

  • Callout handling
  • Inbound customer queries
  • Outbound customer calls
  • Customer satisfaction survey
  • Safety instructions
  • English and Arabic fluency

Nice-to-have

  • Collaborative working culture
  • Employee engagement
  • Ethical business practices
  • French language proficiency

Key Requirements

  • Bachelor’s Degree or equivalent
  • Minimum two years of customer service experience
  • Excellent communication skills
  • Excellent customer management skills
  • Excellent IT skills
  • Stress tolerant
  • Detailed focus
  • Highly motivated
  • Goal-oriented
  • Diligence
  • Organization
  • Self-starter

Work Rights

Not specified

Tailored Resume

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