Salary: up to $4500 Duration: 1 year Working Days & Hours: Mon-Fri Office Hours Location: Gul (islandwide pickup company bus from Boon Lay, Jurong east, CCK, Outram, Bedok MRT) Job Description: 1. CS & BU Overall Coordination & Stakeholder Alignment & resolve issues • Serve as the primary coordination between Customer Service with Business Units and internal Supply Chain functions. Handle BU and Sales inquiries, ensuring clear, accurate responses and effective follow-up to CS and SC. • Translate BU requirements into actionable Customer Service and supply chain steps with clarity and ownership. Coordinate with Customer Service and Warehouse on residue, stock issues, and product availability. • Strengthen BU confidence by ensuring prompt communication, accurate information flow to respective CS and SC for operational consistency. Take ownership of communication loops until all actions are fully closed. 2. Regulatory & Certification Governance • Support documentation for Halal, Kosher, NSF, and other regulatory certifications. • Ensure product label compliance through SDS-to-label verification, phase-in/phase-out updates, and regulatory alignment. • Partner with QA, Manufacturing, Marketing, Regulatory, and Procurement to maintain full compliance and audit readiness. 3. Repacking & TECO Accuracy for customers • Manage and verify Repacking TECO PO documentation. • Conduct TECO status accuracy checks and ensure timely, correct closure of process orders. • Coordinate closely with Planning and Warehouse to safeguard repacking accuracy, batch integrity, and expiry compliance. • Main coordinator to support Portafeed activities, downstream, and regulatory-related BU requests. 4. Supply Chain KPI Reporting • Consolidate and report key supply chain KPIs, ensuring data accuracy and timely submission. • Track and monitor metrics related to repacking, TECO accuracy, regulatory compliance, BU requests, and cycle-time improvements. • Highlight trends, gaps, and exceptions to support