IT Support Specialist

OMNI-COMM PTE LTD

Singapore
Helpdesk hotline and email management
Remote troubleshooting level 1 and level 2
Crm system ticket management and sla tracking
The role involves managing the company's official Helpdesk hotline and email to capture all customer enquiries and technical faults

Job Summary

  • The role involves managing the company's official Helpdesk hotline and email to capture all customer enquiries and technical faults.
  • Candidates will perform independent Level 2 remote troubleshooting and accurately dispatch engineers or technicians to resolve issues.
  • Responsibilities include administering the CRM database, tracking Service Level Agreements, and managing the end-to-end lifecycle of hardware assets.

Matching Summary

Match Score: 75

The role involves managing the company's official Helpdesk hotline and email to capture all customer enquiries and technical faults.

Skills & Requirements

Must-have

  • Helpdesk hotline and email management
  • Remote troubleshooting Level 1 and Level 2
  • CRM system ticket management and SLA tracking
  • User Acceptance Testing participation
  • Hardware asset lifecycle inventory management

Nice-to-have

  • Strong communication with engineering teams
  • Ability to escalate issues effectively
  • Experience with Customer Relationship Management systems
  • Proactive problem identification skills

Work Rights

Not specified

Tailored Resume

Cover Letter