Contacts Process Analyst

Manulife

Quezon City, Philippines
Hybrid
Cross-training and mentoring
Business unit policy application
Workforce management coordination
This role acts as a subject-matter expert, leading cross-training and providing mentoring and transactional coaching

Job Summary

  • This role acts as a subject-matter expert, leading cross-training and providing mentoring and transactional coaching.
  • It ensures adherence to business policies while managing diverse work types and overseeing related mailboxes and workforce coordination.
  • Manulife supports employee growth and well-being in a flexible and inclusive environment as part of a global team.

Matching Summary

This role acts as a subject-matter expert, leading cross-training and providing mentoring and transactional coaching.

Skills & Requirements

Must-have

  • Cross-training and mentoring
  • Business Unit policy application
  • Workforce Management coordination
  • Issue reporting and management
  • Knowledge page updates
  • Desktop computer proficiency
  • Night shift and overtime availability

Nice-to-have

  • Experience with US Retirement Systems
  • Team-oriented mindset
  • Flexible shift work experience

Key Requirements

  • 4 years in college
  • Willingness to work night shifts, midshifts, holidays, and render overtime
  • Keyboarding at 40 WPM with 95% accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter