Customer Care Manager Ii - Ocala, Fl

PulteGroup

Ocala, FL, US
Not specified
Valid driver's license required
Conduct in-person homeowner assessments
Manage trades and vendors
PulteGroup is seeking a Customer Care Manager in Ocala, FL, to enhance customer satisfaction through effective service management and relationship-building. The ideal candidate should possess customer service experience, basic construction knowledge, and strong communication skills to facilitate homeowner assessments and manage service requests

Job Summary

  • The role involves conducting in-person homeowner assessments and determining if corrective work orders are needed.
  • Candidates will manage trades to completion of service requests while ensuring customers' satisfaction.
  • PulteGroup is a Fortune 500 company recognized as a Great Place to Work that champions inclusion and diversity.

Matching Summary

Match Score: 85

PulteGroup is seeking a Customer Care Manager in Ocala, FL, to enhance customer satisfaction through effective service management and relationship-building. The ideal candidate should possess customer service experience, basic construction knowledge, and strong communication skills to facilitate homeowner assessments and manage service requests.

Skills & Requirements

Must-have

  • Valid driver's license required
  • Conduct in-person homeowner assessments
  • Manage trades and vendors
  • Perform root cause analysis
  • Authorize payment for work performed

Nice-to-have

  • Exceptional customer service orientation
  • Ability to adapt to various personality types
  • Committed to delivering high-quality service
  • Skilled in conflict resolution
  • Knowledge of cost management principles

Key Requirements

  • Minimum High School Diploma or equivalent
  • Bachelor's Degree preferred
  • 1-2 years customer service or warranty experience
  • Valid driver's license

Work Rights

Not specified

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