Field Support Representative, Diagnostic Team, Ottawa, On

IDEXX

Ottawa, ON, Canada
Hourly rates targeting: $30.00 + cad ph; bonus/equ...
Onsite
Onsite technical support
Customer account maintenance
Veterinary clinic experience
As a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions

Job Summary

  • As a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions.
  • You would install and train the staff in the clinic on the best way to use IDEXX Diagnostic Imaging Systems.
  • The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.

Matching Summary

As a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions.

Salary

Hourly rates targeting: $30.00+ CAD per hour; Bonus/Equity: Opportunity for annual cash bonus; Benefits: Health / Dental / Vision Benefits, Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Skills & Requirements

Must-have

  • Onsite technical support
  • Customer account maintenance
  • Veterinary clinic experience
  • Effective listening skills
  • Plan and prioritize work
  • Build strong customer partnerships

Nice-to-have

  • Enthusiastic attitude
  • Relationship oriented
  • Self-motivated
  • Emotional intelligence
  • Enjoy life
  • Positive team player

Key Requirements

  • Minimum 3 years veterinary clinic experience
  • Training and/or leadership background preferred
  • Valid Driver’s License required
  • Comfortable learning and using technology

Work Rights

Not specified

Tailored Resume

Cover Letter