Dutch Speaking L1 Customer Service Representative (future Opportunities)
Unity of Roseburg
Monthly gross: 44,200 huf cafeteria; fixed extra l...
Hybrid
Native or close to native dutch language skills
Fluent english language proficiency
At least one year of it service desk experience
This role involves responding to and resolving customer requests regarding software, hardware, and network operations difficulties via telephone and chat
Job Summary
This role involves responding to and resolving customer requests regarding software, hardware, and network operations difficulties via telephone and chat.
The company offers a hybrid working model along with a monthly cafeteria allowance of 44,200 HUF and additional shift bonuses.
Employees are provided with a premium private health insurance package after six months of tenure and a home office allowance.
Matching Summary
This role involves responding to and resolving customer requests regarding software, hardware, and network operations difficulties via telephone and chat.
Salary
Monthly gross: 44,200 HUF cafeteria; Fixed extra language allowance; Additional shift bonuses
Skills & Requirements
Must-have
Native or close to native Dutch language skills
Fluent English language proficiency
At least one year of IT Service Desk experience
Working knowledge of MS Office and Windows networks
Understanding of data and voice network concepts
Nice-to-have
Analytical and diagnostic problem-solving skills
Ability to identify process efficiencies
Collaborative team cooperation mindset
Experience with Microsoft Desktop Administration
Key Requirements
Tertiary level education in Computer Science or related field
Relevant certificate course or equivalent IT service delivery experience
ITIL Foundations Certification (Preferred)
Microsoft Desktop Administration certification (Preferred)