Intraday Workforce Analyst

Assurant Inc

Base: $45,100.00 - $74,600.00; bonus/equity: not s...
Fully remote
3 years contact center experience
2 years wfm role experience
High school diploma or ged
The role focuses on ensuring efficient resource deployment to fulfill client contractual SLAs through constant monitoring and real-time adjustments

Job Summary

  • The role focuses on ensuring efficient resource deployment to fulfill client contractual SLAs through constant monitoring and real-time adjustments.
  • Successful candidates will be proactive, highly communicative, and analytical to ensure the most efficient use of contact center resources.
  • Assurant is a Fortune 500 company recognized as a Best Place to Work in 15 countries with a culture focused on service and innovation.

Matching Summary

The role focuses on ensuring efficient resource deployment to fulfill client contractual SLAs through constant monitoring and real-time adjustments.

Salary

Base: $45,100.00 - $74,600.00; Bonus/Equity: Not specified; Benefits: U.S. benefit information available at myassurantbenefits.com

Skills & Requirements

Must-have

  • 3 years contact center experience
  • 2 years WFM role experience
  • High School Diploma or GED
  • Real-time adherence monitoring
  • MS Office Excel proficiency

Nice-to-have

  • NICE WFM software experience
  • Avaya or Cisco ACD platform knowledge
  • Strong analytical communication skills
  • Self-directed action capability
  • E-gain system adjustments

Key Requirements

  • Minimum 3 years contact center experience
  • Minimum 2 years WFM experience
  • High School Diploma or GED required
  • Entry level MS Office skills

Work Rights

Not specified

Tailored Resume

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