Product Support Representative - Emea Region - Skywise Core

Universidad Carlos III de Madrid

Gdansk, Poland
Salary range: aligned with your level of experienc...
Hybrid
Saas expertise
Data mapping and sourcing
User acceptance testing (uat)
Lead the technical deployment of digital clusters, managing stakeholders through the scoping, data mapping, and sourcing phases

Job Summary

  • Lead the technical deployment of digital clusters, managing stakeholders through the scoping, data mapping, and sourcing phases.
  • Provide advanced (L2/L3) technical support for complex customer requests and manage the resolution backlog.
  • Act as the "Voice of the Customer," synthesizing regional feedback for Product Management to influence the future roadmap.

Matching Summary

Lead the technical deployment of digital clusters, managing stakeholders through the scoping, data mapping, and sourcing phases.

Salary

Salary range: aligned with your level of experience

Skills & Requirements

Must-have

  • SaaS expertise
  • Data mapping and sourcing
  • User Acceptance Testing (UAT)
  • Advanced technical support (L2/L3)
  • Customer training and knowledge transfer
  • Fluent English (written/verbal)

Nice-to-have

  • Big Data, AI, databases, or web technologies
  • Airline Maintenance, Engineering, Flight Operations knowledge
  • Proactive problem-solving
  • Ability to multitask and manage priorities

Key Requirements

  • 4+ years of professional experience
  • Bachelor’s or Master’s in Engineering, Computer Science, IT, or equivalent technical experience

Work Rights

Not specified

Tailored Resume

Cover Letter