Ln Venues, Director Of Fan Engagement

Live Nation Worldwide Inc

Not specified; not specified; benefits include med...
8+ years audience engagement experience
Ai-enabled customer engagement tools
Social listening and sentiment analysis
This role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing strategies

Job Summary

  • This role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing strategies.
  • The position oversees AI-enabled customer engagement tools while managing escalation workflows and sensitive issues across owned venues.
  • Live Nation offers comprehensive benefits including free concert tickets, a 401(k) match, and extensive career development programs.

Matching Summary

This role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing strategies.

Salary

Not specified; Not specified; Benefits include medical, vision, dental, 401(k) match, and free concert tickets

Skills & Requirements

Must-have

  • 8+ years audience engagement experience
  • AI-enabled customer engagement tools
  • Social listening and sentiment analysis
  • Community management strategy leadership
  • Crisis response and escalation workflows

Nice-to-have

  • Entrepreneurial spirit and innovation
  • Experience with UGC and creator strategies
  • Fast-paced matrixed organization environment
  • Strong understanding of fan culture trends

Key Requirements

  • 8+ years in audience engagement or digital marketing
  • Proven experience managing CX workflows and escalations
  • Leadership capability for team development

Work Rights

Not specified

Tailored Resume

Cover Letter