Call Center Supervisor

Dr. David Jeremiah

Santee, CA, US
Base: $28.00 - $32.00 an hour; bonus/equity: not s...
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Supervise 6-12 direct reports
Ensure proper phone coverage
Coach csrs on performance
** Dr. David Jeremiah's Turning Point for God is seeking a Call Center Supervisor in Santee, CA, to oversee customer service representatives and ensure effective team performance. The role requires strong leadership and communication skills, as well as a commitment to the organization’s Christian values. **

Job Summary

  • The Call Center Supervisor will supervise between 6 and 12 direct reports, ensuring proper phone coverage and coaching CSRs on performance metrics.
  • Responsibilities include coordinating with other supervisors, advising and coaching direct reports, and overseeing daily schedules and team meetings.
  • Turning Point for God offers a comprehensive benefits package including medical, dental, vision insurance, a 403(b) retirement plan with employer contribution, and paid time off.

Matching Summary

Match Score: 75

** Dr. David Jeremiah's Turning Point for God is seeking a Call Center Supervisor in Santee, CA, to oversee customer service representatives and ensure effective team performance. The role requires strong leadership and communication skills, as well as a commitment to the organization’s Christian values. **

Salary

Base: $28.00 - $32.00 an hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Supervise 6-12 direct reports
  • Ensure proper phone coverage
  • Coach CSRs on performance
  • Monitor phone stats and quality
  • Address complaints and resolve problems
  • Maintain phone abandon rate below 4%

Nice-to-have

  • Christ-centered approach to work
  • Build positive and supportive relationships
  • High standard of ethical conduct
  • Share passion for delivering God's Word

Key Requirements

  • Three or more years of customer service experience
  • Bachelor’s degree or equivalent work experience preferred
  • Extensive experience as a trainer
  • Type 50+ words per minute with 98% accuracy
  • Familiar with Windows Office Suite
  • Familiar with 10-key

Work Rights

Not specified

Tailored Resume

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