Customer Retention Representative

Point & Pay

Remote
Base: $14-$18ph; bonus/equity: incentive pyy plan ...
Fully remote
Resolve outstanding issues
Educate merchants on value proposition
Negotiate with customers
Point & Pay is seeking a Customer Retention Representative who will work remotely to retain and expand business within its merchant customer base. The role requires strong customer retention skills, the ability to educate clients, and a focus on achieving sales goals through both inbound and outbound calls

Job Summary

  • Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB.
  • Make suggestions to management for improving processes to reduce account closures.
  • We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally.

Matching Summary

Match Score: 85

Point & Pay is seeking a Customer Retention Representative who will work remotely to retain and expand business within its merchant customer base. The role requires strong customer retention skills, the ability to educate clients, and a focus on achieving sales goals through both inbound and outbound calls.

Salary

Base: $14-$18/hour; Bonus/Equity: Incentive pay plan based on retention goals; Benefits: Medical, Dental, Vision, PTO, 401(k) + Match, Mental Health Support, Paid Maternity & Paternity Leave, Education Assistance, Lifestyle Spending Account

Skills & Requirements

Must-have

  • Resolve outstanding issues
  • Educate merchants on value proposition
  • Negotiate with customers
  • Achieve and exceed goals

Nice-to-have

  • Build rapport
  • Influence decisions
  • Navigate complex situations
  • Maximize customer loyalty

Key Requirements

  • High School Diploma or equivalent
  • 1 year call center experience
  • 1 year Sales, Retention, or Loyalty Representative experience preferred
  • Demonstrated ability to make independent decisions

Work Rights

Not specified

Tailored Resume

Cover Letter