As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
SaaS support background
enterprise-grade web applications
Linux, SQL, DBMS
troubleshooting Web Services / APIs
log aggregation tool troubleshooting
Nice-to-have
sun-drenched optimism and drive
courageous collaborators
empathy and shared enthusiasm
customer advocate
implementation or support of software integrations
Key Requirements
5+ years' experience in Technical Support
2+ years' experience as support engineer
managing highly escalated cases
foundational understanding of programming
experience supporting enterprise cloud based software