Customer Care Agent

821

Acacia Ridge, Queensland, Australia
Not specified; not specified; benefits: free healt...
Call centre experience required
Proactive outbound customer engagement
Crm tool proficiency
The role involves proactively engaging customers via outbound calls at key moments of ownership for CAT machines

Job Summary

  • The role involves proactively engaging customers via outbound calls at key moments of ownership for CAT machines.
  • Employees will walk customers through the digital ecosystem to ensure they are set up for self-service success.
  • Hastings Deering offers benefits including free health checks, income protection insurance, and flexible work schedules.

Matching Summary

The role involves proactively engaging customers via outbound calls at key moments of ownership for CAT machines.

Salary

Not specified; Not specified; Benefits: Free health checks, EAP, income protection, retailer discounts

Skills & Requirements

Must-have

  • Call centre experience required
  • Proactive outbound customer engagement
  • CRM tool proficiency
  • Microsoft Office knowledge

Nice-to-have

  • Business or Office Administration qualifications
  • High degree of confidentiality
  • Empathy in handling complaints
  • Stakeholder engagement skills

Key Requirements

  • Demonstrated call centre experience
  • Qualifications in Business/Office Administration desirable
  • Excellent computer knowledge with databases

Work Rights

Not specified

Tailored Resume

Cover Letter