Customer Relationship Agent

Sime Darby Motor Group (NZ) Ltd

Newmarket, Auckland, New Zealand
Handle high-volume inbound and outbound calls
Accurate data entry into crm
Deliver exceptional customer service
The Contact Centre team is the first point of contact for customers, delivering premium service experiences that reflect the quality of our brands

Job Summary

  • The Contact Centre team is the first point of contact for customers, delivering premium service experiences that reflect the quality of our brands.
  • Your role is key to delivering exceptional service and supporting aftersales success.
  • Sime Motors Privileges, an employee benefits programme with discounted shopping across 100+, fuel, in-store discounts and more.

Matching Summary

The Contact Centre team is the first point of contact for customers, delivering premium service experiences that reflect the quality of our brands.

Skills & Requirements

Must-have

  • Handle high-volume inbound and outbound calls
  • Accurate data entry into CRM
  • Deliver exceptional customer service
  • Achieve and exceed KPIs

Nice-to-have

  • Proactive, sales-oriented mindset
  • Maintain a luxury brand experience
  • Wellbeing initiatives

Key Requirements

  • Previous experience in call centre or customer service
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Automotive industry knowledge or OEM experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter