Not specified; not specified; comprehensive benefi...
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
The Call Center Agent is responsible for providing immediate assistance and guiding customers through endorsement procedures, policy status, collections, and claims follow-up
Job Summary
The Call Center Agent is responsible for providing immediate assistance and guiding customers through endorsement procedures, policy status, collections, and claims follow-up.
This position is part of the Mexico Contact Center team, handling approximately 125,000 calls annually while assisting customers before and after a claim occurs.
AIG values in-person collaboration as a vital part of its culture and offers a comprehensive Total Rewards Program focused on health, wellbeing, and financial security.
Matching Summary
The Call Center Agent is responsible for providing immediate assistance and guiding customers through endorsement procedures, policy status, collections, and claims follow-up.
Salary
Not specified; Not specified; Comprehensive benefits package included
Skills & Requirements
Must-have
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
Support regarding renewals
Explaining product benefits
Nice-to-have
In-person collaboration culture
Professional development opportunities
Commitment to inclusion and belonging
Key Requirements
Must be primarily in-office
Available for Monday-Friday shifts 8:00 AM - 5:30 PM or 4:00 PM