Knowledge Management Process Owner

Rolls-Royce Group

Krakow, Poland
Not specified; annual bonus available; private hea...
2d onsite
Servicenow knowledge management experience
Ai-ready knowledge architecture design
Generative ai and rag implementation
The role is responsible for developing a global Knowledge Management strategy aligned to RR GBS service goals and ServiceNow platform capabilities

Job Summary

  • The role is responsible for developing a global Knowledge Management strategy aligned to RR GBS service goals and ServiceNow platform capabilities.
  • Candidates will partner with Product Owners to deliver curated content for GenAI chatbots and apply retrieval-augmented generation principles.
  • The position offers a hybrid work model with flexible start times and additional vacation days based on length of service.

Matching Summary

The role is responsible for developing a global Knowledge Management strategy aligned to RR GBS service goals and ServiceNow platform capabilities.

Salary

Not specified; Annual bonus available; Private healthcare and group life insurance included

Skills & Requirements

Must-have

  • ServiceNow Knowledge Management experience
  • AI-ready knowledge architecture design
  • Generative AI and RAG implementation
  • Global knowledge management strategy
  • Taxonomy and metadata standards creation

Nice-to-have

  • Strong facilitation and coaching skills
  • Cross-functional stakeholder alignment
  • Experience with virtual agents
  • Continuous learning culture building
  • Advanced information design skills

Key Requirements

  • 3+ years in Knowledge Management or Content Strategy
  • Deep experience with ServiceNow Knowledge Management
  • Ability to transform unstructured information into structured datasets
  • Poland right-to-work status required

Work Rights

Must have Poland right-to-work

Tailored Resume

Cover Letter